Shipping policy
Return & Refund Policy – Nova Muse Wear
At Nova Muse Wear, we are committed to ensuring you love every piece you receive. If for any reason you are not completely satisfied, we’re here to help.
Returns
We accept returns within 14 days of delivery. Items must be unused, unworn, and in their original condition with tags attached.
Non-returnable items
For hygiene and safety reasons, the following items are non-returnable:
- Swimwear (without hygienic liner)
- Final sale items
Refunds
Once your return is received and inspected, we will notify you of the approval status. If approved, your refund will be processed to your original payment method within 5–10 business days.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery at:
📧 itsselybusiness@gmail.com
Exchanges
We currently do not offer direct exchanges. If you need a different size or item, please return your order and place a new one.
Late or Missing Refunds
If you haven’t received your refund yet, please check with your bank or payment provider. If you still need assistance, contact us at:
📧 itsselybusiness@gmail.com
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Your satisfaction is our priority. Thank you for shopping with Nova Muse Wear.